Contact Us:
You've got kiting questions and we
have your Kiting Answers! : )
Email is preferred. Because
we can check-it
both in the office, AND on the Beach!
Its also allow us to keep a record of the conversation for
better Customer service.
Email address: info @ kitemare .
com (Remove the extra spaces before sending)
Email Subject Line:
Use Kite or board related words to help us separate you email from the spam.
Example: Kite Lessons, Trainer kite
question, Landboading, which board?, etc.
Emailed Us and didn't get a reply?
Spam filters Sometimes sort email incorrectly. and
they may be accidentally deleted.
If this happens, please email us again or CALL and
leave a Voicemail message. We
answer all of them.
Your
message is very important to us!
Telephone: (727) 565-2140
ALWAYS, Always, Always, leave a complete message
when you call.
*Your Name, Your Phone Number with Area code
(Speak slow and clearly)
Thanks!!!!!!!!!!!
Even better...
Send us an Email WITH your Phone number.
As you can imagine....
We get a ton of inquires and it
really helps us to have an email to
keep a record of our conversations for better customer service.
Privacy: We only use your email to respond to
your questions.
We hate spam also.
Skype: Call us using Skype, for free,
anywhere is the world Our Skype Name is the same as
our website name: " Kitemare.com "
Don't have Skype? .... What are you waiting
for? free calls, owned by Ebay.
Download it now at
www.skype.com
KiteBoarding LESSONS Please email us.
24-Hour Testimonial line
Love your new kite? Impressed by our Website or Customer Service?
We've
love to hear about it.
Its easy! It works just like recording a voice mail.
(214) 231-2911 extension: 5690 #
Payment Options
All Major Credit CardsAccepted
( Paypal is our Credit Card processor, but... NO special account is
needed.
Just use your favorite major credit card.
Discover,
Amex, MC, & Visa
International Customers Welcome!
We can ship Trainer kites and large inflatable
kites to Canada, NZ, Australia, and most of Europe.
International Shipping costs
2m - 3.6m kites: $20 - $30
Larger Kites: $30-$40, and sometimes Free! (amount varies with
destination and kite size) Contact Us Now for a quick INTL shipping quote.
Courier: www.USPS.com
Service Type:
International Priority "EMS"
International Shipping Transit Time:
7 days is the norm, but please allow 10-14 days
Canada:
2 Taxes: 6% GST, and the PST specific to your province
(average 5-7%, Alberta is 0%)
Europe: Vat Taxes of 17-25 %
have been reported to us by some of our customers.
We have no control over this.
PayPal , an Ebay company, is used as our " payment processor".
NOTE: You "Do NOT
need" a PayPal account, Just a regular Credit card.
For Secure online ordering, PayPal is as safe as it gets for processing
your Credit Card information online.
After 4+ years we've never had a problem.
Order Processing
time:
Fast!
Most order ship out the following day, and sometimes
"same day" if the order is received early enough.
Shipping:
Many items include free shipping. (USA Only)
Please check the item listing for pricing details.
Couriers: UPS, FedEx, and USPS ( US postal service )
Transit Time:
Free shipping is normally via UPS Ground.
1-6 Business days to any US city.
Expedited Shipping:
"Overnight,
2nd-day, 3rd-day, and Postal Priority Mail available.
Need it extra fast? email for price quote.
This is the average expedited shipping cost on the Beamer 3.6m
UPS ground 0.00 ( We pay
$12.00, you pay $0 )
3 day select + 20.00
2 day Air + 40.00
Next day Air + 80.00
A Reputable Company
Kitemare has been in the Kite business since the year 2000.
Read and listen to what our customers have to say on our Comments and Testimonials page.
Our policies an business philosophy are pretty straight forward.
Our goal is simple "Safe and Happy Kiters"
Like any company, we're not perfect, we're not immune to mistakes,
but we our committed to getting it right,
and to Constant and Never ending Improvement.
just use the "Special item, package, Service"
button for
other customized
purchases, Special offers, used gear, international
shipping, or any other
purchase without a dedicated payment button.
Note: The "Special item" button can also used as an alternate
payment button
to purchase anything on this site, as long as you know the total delivered price
in USD.
Address - Store Front
Kitemare began as a Kite school,
later opened a storefront,
and now we settled on 100% online Sales, and a Mobile Kite school.
Online sales have proved to allow us to:
Lower prices,
Maximize customer service, and customer satisfaction.
and still allows for time for Kiting
Time spent Kiting is the ONLY way
to keep the
stoke and to insure we really know what were talking about.
Returns / Exchanges
14 days. If you do not like your
purchase within 2 weeks, call or email us, Don't wait! 30 Days for Best Kites.
"We want safe and happy customers, and will do what we can to keep you stoked!"
Exchange, upgrade, downgrade, refund, whatever is needed, as long as its done
within a reasonable time frame.
Its
important for you to be happy with your purchase from Kitemare.com!
If you are unhappy with a purchase for any reason, or have a warrantee
issue,
please call or email us right away!
All returns MUST be given a "RMA" Number
to insure proper crediting
to you account.
Mailing address / Shipping Address ( This is NOT a storefront address ).
*** NOTE: In some cases we will provide you with an alternate
address of the US
distributor or a factory approved
repair center.
Kitemare
4905 34th St. South # 185
St. Petersburg, FL 33711
Email us "BEFORE" returning gear.
Order confirmation:
Its our policy to confirm your order by email.
Due to Spam filter by Internet service providers, some email may
not get through, or end up in your spam "junk-mail" folder.
Note sure if we received your order? email us anytime.
Selecting
the Right gear:
For more information on the
any of our products please call or e-mail.
Choosing the right gear is
critical to your success in learning this new sport.
In a world of seemingly
endless answering service menus, (automated hell) ,
its nice to speak to a "real live kiteboarder" to answer all your questions
and concerns.
That's what were here
for! The policy at KITEMARE is
personal service to ensure you get great gear... at a great price!
If we don't have have what you want. we'll
get it or direct you
to someone
who has what you're looking for.
Credit cards are recommended, e-checks typically cause a 4 day delay for clearing.
If you have any difficulties, Email Us: info @ kitemare.com and
please be sure to
include your
phone number.
* No fear, We appreciate your privacy, and dislike SPAM as much as you do.
Payment challenges?
Contact-Us right away, there is normally a quick and simple solution.
Before "paying"
You'll be able to
type in Additional info
like:
ITEM (S) Description
Note to the Seller
Kitemare
Use the payment button for
any special item or service such as: Customized Gear Packages,
Used Gear, Shipping Charges.
Balances due, or for items without a specified button. You'll need to know
the total amount before
using this button.
Gift Certificate
Not sure what to buy for a gift?
Let them decide!
Simply choose an amount that fits your needs.
New Tech 2.2 w/ DVD
$119.
Free Shipping
Free DVD
SOLD-OUT
4-line Trainer Kite
Complete Pkg:
PLUS
Instructional DVD
HQ Rush-II
"250"
$132.
Free Shipping
IN_STOCK
2-line Traction-Trainer Kite
Complete
HQ Rush-II
"250" w/ DVD
$152.DVD
Free Shipping
IN_STOCK
2-line Traction-Trainer Kite
Complete
HQ Rush "300"
$156.
Free Shipping
Rush 300
IN-STOCK
2-line Traction-Trainer Kite
Complete
HQ Rush "300"
w/ DVD
$176. DVD
Free Shipping
Rush 300
IN-STOCK
2-line Traction-Trainer Kite
Complete
HQ Rush 300-PRO
(3-line kite )
$189.00
Free Shipping
Rush 300-PRO ( 3-line )
IN-STOCK
3-line Traction-Trainer Kite
Complete
HQ Rush 300-PRO w/DVD
(3-line kite )
$209.00 DVD
Please scroll up a bit and use the
"Special Item" Payment button above.
Free Shipping
Rush 300-PRO ( 3-line )
IN-STOCK
3-line Traction-Trainer Kite
Complete
Best "3m"
$149.
FREE Shipping
SOLD-OUT
Best
"3m w/DVD
$169.
DVD
FREE Shipping
SOLD-OUT
2-line Traction-Trainer Kite
Complete. + DVD
THE
ULTIMATE
Trainer-Traction Kite.
HQ Beamer
3.6m
"TSR"
$299.00 DVD
Free Shipping
Free DVD
Only a hand
full....
Only "11" Remaining
Beamer 3.6m TSR
as of April 3rd 9:00 am
4-line Traction-Trainer Kite
Complete pkg ready to fly
Include Instructional DVD
New Tech 3.6m w/ DVD $219.00 DVD
Free Shipping
Free DVD
IN-STOCK
Color Avail: Flame pattern
4-line Traction-Trainer Kite
Complete Pkg. Ready to Fly
Include Instructional DVD
Discover,
Amex, MC, & Visa
